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Shaping business opportunities (Quality and Improvement (Quality…
Shaping business opportunities
Organisations
Public
Pros
Customer value
Safety
Regulated
Cons
R&D Restrictions
Waste
Private
Pros
Quality service
Less waste
Competition
Less wait
Choice
Cons
Inequality
Quasi market
Profit driven
Globalization
International operations
Supplier relationships
Supply chain management
relationships
vertical integration
Bullwhip effect
Supplier relationships
Outsourcing
Off shoring
Re-shoring
Operations
Maketing
HR
Ethics
Human
Child labour
Supply chain
Health & Safety
Working conditions
Modern-day slavery
Corporate Social Responsibility
Corruption
Self-interest
Moral
Discretionary
External pressure
Limited impact
Excludes profit maximization
Environmental
E-waste
Hazardous material
Land mines
Raw material
Green House Gases
Global Culture
Crossvergence
Adapting
practicing global
Convergence
Practicing global
adopting
Divergence
Parent culture
Contravene global
International marketing
Branding
Equity, identity, reputation
Identity
Ethical
Reputation
modes
Franchising
Joint ventures
Indirect/direct exports
Partherships
Investment
Planning success
and innovation
Medium/Long-term success
Investment
Value creation
globalization
Employee development
Short-term success
Innovation cycles
Value creation
Community
Recycling
Increased local growth
Education
Innovation
Brainstroming
Business function Collaboration
Think tanks
Profit maximization
Long term sustainability
Budget realigning
Internally company generated
Environmental
Water use
Climate change
Alternative energy
Government
Economic and societal
Micro/macro growth
Employment
Quality and Improvement
Quality management tools
Scatter diagram
Control chart
Histogram
Pareto chart
Cause and effect diagram
Checklist
Stratification
Quality importance
Business sustainability
Quality management
Improvement
Quality cost
Prevention
Appraisal
Internal defects
External defects
Assurance and control
Quality systems
Important-performance matrix
Performance importance to customers
Against competitors
Characteristics
Plan development
Percetion-based quality
Quality gaps model
Evolution of continuous improvement
Leadership
Create change
Vision
Inspiration
Opportunities
Threats
Management
Change facilitation
Sustainability
Inward focus
Budget control
Process control
Leadership and management
Trust
Position
Result
Purpose
Fellowership
Organization wide
Relationship marketing
Types
Propsect
Purchaser
Client
Supporter
Partner
Advocate
Benefits
Cost-effective
Customer retention
Value
Satisfaction
Customer loyalty
Leadership & motivation
Provide direction
factors
Cultural
Gender
Teamwork
