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Listening (The value of Listening (Good listeners are not easily fooled.,…
Listening
The value of Listening
Good listeners are not easily fooled.
Asking for and listening to advice makes you look good.
Listening is a leadership skill.
Listening makes you a better friend and romantic partner.
People with good listening skills are more likely than others to be hired and promoted.
Types of listening
Relational listening
Listen for unexpressed thoughts and feelings
Encourage further comments
Take time
Analytical listening
Separate the message from the speaker
Search for value
Listen for information before evaluating
Task-oriented listening
Ask questions
Sincere question
A question posed with the genuine desire to learn from another person.
Counterfeit question
A question that is not truly a request for new information.
Paraphrase
Look for key ideas
Take notes
Critical listening
Evaluate the speaker's credibility
Examine emotional appeals
Examine the speaker's evidence and reasoning
Listening and social support
Gender and social support
Types of supportive responses
Analyzing
A helping style in which the listener offers an interpretation of a speaker's message.
Questioning
Judging
A reaction in which the receiver evaluates the sender's message either favorably.
Comforting
A response style in which a listener reassures, supports, or distracts the person seeking help.
Advising
Helping response in which the receiver offers suggestions about how the speaker should deal with a problem.
Prompting
Using silence and brief statements of encouragement to draw out a speaker.
Reflecting
Listening that helps the person speaking hear and think about the words just spoken.
Online social support
When and How to help
Misconception about listening
Myth 2: Listening is a natural process
Mindful listening
Being fully present with people -- paying close attention to their gestures, manner, and silences, as well as to what they say.
Myth 3: All listeners receive the same message
Myth 1: Listening and hearing are the same thing
Hearing
The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Listening
The process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning.
Understanding
The act of interpreting a message by following syntactic, semantic, and pragmatic rules.
Responding
Providing observable feedback to another person's behavior or speech.
Remembering
The act of recalling previously introduced information. Recall drops off in two phases: short term and long term.
Overcoming challenges to effective listening
Reasons for poor listening
Physical noise
Hearing problems
Psychological noise
Cultural differences
Rapid thought
Media influences
Message overload
Faulty listening habits
We avoid the issue.
We miss the underlying point.
We defend ourselves.
We tend to be self-centered.
We tune in and out.
We assume that talking is more impressive than listening.
We pretend to listen.
Example from my life about this topic
After I read the "reasons for poor listening", I remember funny experiences about my mom and me. Sometimes, my mom speaks a lot and rapid to express her thoughts. However, I often cannot catch up her words. It really makes me miss her words.
What surprised you in the readings?
I am very surprised that there are many habits will affect our listening. I often tend to be self-centered and pretend to listen. I should not do that again, otherwise, they will impact my listening.
What bothered or intrigued you?
I am intrigued that how online social support can help us and the difference between online social support and face-to-face support.