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2018 Roadmap (Great CX (Harmonized UX, Proactive care), NLP & AI…
2018 Roadmap
Great CX
Harmonized UX
Proactive care
NLP & AI
Regression & Test tools
OmniChannel
Rapid Channel Enablement
AI + Human
Supervisor action for BOTs
Data integrity
Engagement tracking
Ecosystem
KB SYNC
Interface modernisation
Agent/Supervisor collab
Effortless BX
Conversational BX
Midmarket
Vertical Package