Interview Prep (Some projects you worked on? (Creating a Payroll training…
Some projects you worked on?
Creating a Payroll training manual, which was used and consulted on with our content writer to create helpdesk articles
Adding quickbooks import
Demonstrating new HR module to prospective clients
Organizing new support workflow
Created implementation checklist
What have you been up to since unemployed?
Part-time work in order to get some money
Now that things are more situated, I'm looking for a job
Helping family, as they were going through personal issues. Included watching over the liquor store
Learning, taking online courses, reading books
Tell me about your experience?
During this time, because our workflow was so congested, spoke with teammates and manager in order to create a new system with me leading as a CSM type position where I got to try out different CSM strategies and KPI's using research on my own time
1) Implementation specialist would implement + run through 2 payrolls
2) They would be handed off to me for a 3 month period where I would be their consultant/personal support specialist
3) After I was sure they were good, they were handed off to main support staff for any exterior questions they might have
Started doing implementation, leading demos, while also being technical support
Entailed a lot more than just answering technical questions,
Quickly grew, promoted to payroll specialist (1 out of 3 including our manager)
Started as Tech Support Specialist
Business Operations internship at Success Academy Charter Schools
Worked in various customer facing roles
BLCC Help Desk
More creative by default, wanted to study something more technical to fill myself out
Interested in quantifying human behavior &its relation to business and economy
About a time dealing with a client
Difficult client wanted a feature we didn't have (assigning clocks to punch in both job and position to show up on time cards and checks). Consulted to figure out what they really needed was the checks to show the hours per position, but the punches were set to job by default. Figured out a workaround so that the punches show up separated by position instead.
Angry client about server shutdown. Spoke with him in an empathetic and apologetic manner, and consulted on how to do offline as well as to how to apply in to our system