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Organizational Flow Chart (Not in order (Pet Sitter (Team Leader (s) *…
Organizational Flow Chart
Owner
Managers
Team Leaders
Trainees
Trained sitters
Not in order
Owner
Face of business
Marketing
Interviews prospects
Weekly Reports/ Check ins
Manager
Client Manager
Receive new clients
Phone consults
Alert sitter manager of new clients and chosen Meet and Greet time
New Client follow up and review invite
Respond to client inquiries not related to current pet care
Report emergencies to owner and sitter manager
Attend marketing events with owner
Make sure all required documents on client profile, report to team leader if not
Interviews prospects
Communicate info to clients (blast emails, phone calls), manages CRM (active campaign) and Send out Card
Assist owner with tasks as needed
Organizes outreach, and manages social media
Work From Home
Time tracking?
Do requests, scheduling, etc before "office hours" of communications. Review all service order to make sure they abide by guidelines
message link....forwarding between two mangers, different areas
Sitter Manager -hiring manager? full time job
Drive bys
Manages training schedule
Scheduling, requests off, invoicing
Make sure visits are completed on time, follow up if not
Alerts team leader of scheduling gaps
Monitor trainee conversations
Handles emergencies
Assigns Meet and Greets to avalible sitters via team leader
Interviews prospects
Communicate info to employees
Distributes items and keeps record
Have credit card/manage "as needed" money
Tracks Trainees training progress, hires new sitters.
Personality profiles
Responds to feedback from sitters
Work from home
Look for problem solving skills during interview -maybe problem solving quiz? filter out emergencies
lock outs on sitters dime
All clients need lock box, regardless of keypad, for emergency.
Cannot leave door unlocked-call team leader if its a door locking problem
Pet Sitter
Team Leader (s) *
Emergency Back up for area (Primary or Second or tertiary sitter for all clients in area)
Trains the trainees (trainees will do pet meet and greets with only with Team Leader)
Attend marketing events
Attends All Meet and Greets
Pro with policy
Upload notes to client profile
Ideally more availibility (full time)
60%=65%
5 Holly and Hugo courses- 1 percent raise per course + $5/ lesson
$5 when team member gets good review
Schedule themselves and team members, is filled first, part time sitters handle over flow/ fill in gaps
Decides who to bring with them to meet and greets
Trainee
Complete intake training
secondary or tertiary for 10 households in area
5 Holly and Hugo courses- 1 percent raise per course + $5/ lesson
Completes minimum of 10 visits
40%-45%
Attends Meet and Greets
Trained sitter
Respond to client inquiries related to current care
5 Holly and Hugo courses- 1 percent raise per course + $5/ lesson
Attends Meet and Greets
Takes notes, comapares to posted notes
50%-55%
Part time