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HOST EXPERIENCE (OPERATION PROCESSES & GUIDELINES (HOUSE EXPERIENCE…
HOST EXPERIENCE
OPERATION PROCESSES & GUIDELINES
HOUSE EXPERIENCE
ROOM PREP
HOUSE MAINTENANCE
INVENTORY
ORGANIZING SPACES
QC GUIDELINES
GUEST EXPERIENCE
CHECKIN
CHECKOUT
MESSAGING
GUEST EVENTS
CRISIS MANAGEMENT
FINANCE
EXPENSES
HONESTY FRIDGE
BOOKING PAYMENT
REVENUE REPORT
ROOM SALE
CREATE NEW LISTING
UPDATE LISITING
MANAGE CALENDAR
MANAGE PRICING
TEAM & PROPERTIES ALLOCATION
ON-BOARDING NEW PROPERTY
ALLOCATION COMMUNICATION CHAIN
INTRA-CITY
POST-HOUSE ROTATION
TEAM SWITCH
INTER-CITY
2 WEEKS
3+ MONTHS
TEAM
MENTORING
HOST TRAINEES
HE
MAIN HOST
CO-HOST
POLICIES
DAYS OFF REQUEST
ITINERARY EXPERIENCE SUBSIDY
PHONE SUBSIDY
OPERATION TRAINING
TD WORKSHOP
HOST TRAINEE
ROOM PREP
PRONUNCIATION
MESSAGING
CHECKIN
COHOST
MAIN HOST
HE
WORKING WITH OWNERS
ON-LOCATION TRAINING
HOST TRAINEE
WEEKLY TRACKER GOAL
WEEK 1-5 TRAINING
FEEDBACK FORM FROM HOSTS
House Rotation Review - from CHT
WEEK 6-8 TRAINING
COHOST
MAIN HOST
HE
NON-HOST