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Decision making (has four stages (intelligence, design, choice,…
Decision making
has four stages
intelligence
design
choice
implementation
can be negatively affected by
low information quality
management filters
organizational politics
can support managers in
disseminating information
connecting organizational levels
allocating resources
has several types of decisions
semi-structured
faced by middle management
contains structured and unstructured elements
structured
repetitive and routine
faced by operational managers and employees
can be processed by high-velocity automated decision making
unstructured
faced by senior management
requires judgement and evaluation
is employed by managers, which have
interpersonal roles
informational roles
decisional roles
is supported by business intelligence
and analytics
which consist of
delivery platforms
decision support systems
powerful analytics and modeling tools (e.g. spreadsheets)
used by middle managers and analysts
for semi-structured decisions
management information systems
used by operational and middle management
for production reports
executive support systems
used by senior management
provides performance information
data
infrastructure
toolsets
managerial users and methods
user interface
which can output
production and parameterized reports
dashboards
drill down view
ad hoc query/search/report creation
forecasts, models, scenarios