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Elig Transition (Week 2 (Isabel (State Specific Rules ("Deeming…
Elig Transition
Week 2
Julie
Day 1
Intros to Staff & Surroundings
Hands on w/ apps & phone
Day 2
Eligibility Programs (Prog/State)
Cheat sheets/Reference Materials/Website
Screening
Day 3
Screening (Shadowing)
Eligibility Applications
Release of Information
MPower Codes
Day 4
MPower: Document Retention/Trackers/Follow Up/RTEV
Day 5
Review & Practice
Isabel
Hospital Orientation
Hospital System
Intro to Staff
State Specific Rules
"Deeming Chart"
Hands on in MPower
Intro Business Codes
Shadowing
Tiff
PA: Time Management
PA: Standard Noting
PA: Communicating w/ Others
PA: Interpreting Body Language
PA: Empathy vs Apathy
Yomayra
Day 1
Hospital Tour
State Guidelines
Cheat Sheets
CV & TB Programs
Financial Assistant Apps
Day 2
Review
MPower Hands on
Role Plays
Review EPIC
Intro to used Websites
Review Screening Packets
Day 3
Shadowing
Day 4
Shadowing
Evelyn
Day 1
Eligibility 201
State Specifics
Day 2
Customer Service
Screening Role Play
Documenting
Forms & Apps
Day 3
Hospital Orientation
Shadow/Mentor
Day 4 & 5
Reverse Shadowing
Week 4
Julie
Review
Test "Show Me"
Knowledge Sharing
Ghost Phase
Isabel
Audit & Review Accts worked by Rep
Review Status Explanations (ie M050)
Review & 1-on-1
Yomayra
Refresher
1-on-1 Review
Screening
Audits
More training as deemed by manager/trainer
Evelyn
Shadowing/Mentoring (as needed)
Assessments/Audits
Week 3
Julie
Hospital System
Daily Review & Shadowing
Field Visits
Isabel
Intro to Apps/Forms/Misc Docs
Account work w/ Elig Tracker
Review & Explain ACF
Review CHES/Verifying Coverage
Bedside Visits
Yomayra
Shadowing
Assist w/ apps
Disability
Reverse Shadowing
Checkpoints
Evelyn
Shadowing/Mentoring
Assessment/Audits