Knowledge management
have an important role within businesses
crucial for operating on a global scale
knowledge can have several dimensions
is a firm asset (intangible, shared)
can have different forms (e.g. tacit, explicit...)
has a location (contextual and enmeshed within the firm)
is situational (related to context and condition)
promotes organizational learning
ability to learn from environment and gain experience
incorporate knowledge into its business processes
adjust behavior to reflect experience
can have several systems
enterprise content management systems
,
knowledge work systems
intelligent techniques
for new knowledge creation (e.g. interactive simulations)
require
powerful analytics and graphics tools
user friendly interfaces and document management capabilities
sufficient computing power for calculations
access to external databases
examples
CAD
virtual reality systems and augmented reality
investment workstations
for discovering patterns and expanding knowledge
tools for storing and distributing structured and semi-structured knowledge
examples
group collaboration tools
information classification tools
learning management systems (e.g. MOOCs)
has a value chain
acquisition
storage
dissemination
application
examples
fuzzy logic systems
expert systems
machine learning
neural networks
genetic algorithms
intelligent agents
are a substantial part of the firm's assets
a growing area for software investment