ROOT CAUSE ANALYSIS (Root Cause (what, when, who, why, where, how), Steps…
ROOT CAUSE ANALYSIS
Steps to follow to investigate the problem and gather all the facts.
Evaluation-Next we need to determine how serious is the nature of the problem so we can react accordingly.
Investigation-Data is key.
Identification- The first step is to describe the problem in detail so everyone understands what occurred.
Analysis- Utilize Root Cause Analysis tools to sift through the details and backtrack to the origin of the problem.
Student Fish bone
Fish bone four main branches