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SHAPING BUSINESS (Quality (Cost of Quality, Quality Control, Quality…
SHAPING BUSINESS
Quality
Cost of Quality
Quality Control
Quality Systems
Quality Assurance
Histogram
Control Chart
Scatter Diagram
Pareto Chart
Cause and Effect Diagram
Stratification
Performance
Competitors
Improvement Plans
Employees
Employee Voice
Trade Unions
Social Media
Homeworkers
Empowerment
Technology
Super Desk
Healthier Offices
Productivity
High involvement Management
Political Context
Influence
Stakeholder analysis
Personal skills
Interpersonal Skills
Building alignment and alliances
Strategic direction and scanning
Measuring success
Profitability
Market Share
Gross margin
Relative price
customer dissatisfaction
distribution
Relationship Marketing
Customer loyalty
Customer satisfaction
Customer orientation and communication
Service dominant logic
Relationships
Classic
Special
Mega
Nano
awareness
exploration
expansion
commitment
dissolution
psychological
behavioural
economic
Operational risk and resilience
Managing Risk
Hazards
Impact
Crisis management
brand sabotage
Climate change
Global Green Deal
Climate
Development
Opportunity
Internal Marketing
Communication
Unfair Customers
Critical service interactions
Types of employees
Corporate Social Activism
Changing environment
Social Media
Social Missions
Improving performance
importance-performance matrix
develop improvement plans
match against competitors