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Design Thinking (Lesson 1: What is Design Thinking and why is it so…
Design Thinking
Lesson 1: What is Design Thinking and why is it so popular?
1.4 Solving wicked problems
2 ways to solve wicked problems (combination)
System thinking
Helps us to understand components and relationships of a problems
How components of a system influence each other as well as influence other systems
Agile Methodology
Solving problems through collaboration
Iterative approach to product development
Be efficient an and effectively meet the stakeholders requirements
10 characteristics of a WICKED PROBLEM
There is no definitive formula for a wicked problem
Wicked problems have no stopping rule, as in there is no way to know your solution is final
Solutions to wicked problems are not true-false, they can only be good or bad
There is no immediate test to a wicked problem
Every solution to a wicked problem is a one-shot operation". Because there is no opportunity to learn by trial and error, every attempt counts significantly.
WIcked problems do not have a set number of potential solutions
Every wicked problem is unique.
Every wicked problem can be considered to be a symptom of another problem
There is always more than one explanation to a wicked problem because the explanations vary greatly depending on the individual perspective
The planner/ designer has no right to be wrong and must be fully responsible for his/her actions
What is a WICKED PROBLEM?
Problems with many interdependent factors that
seem
impossible to solve
Require a deep understanding of the stakeholders involved
Requires an innovative approach provided by design thinking
5 Steps to Applying Systems thinking and Agile Methodology to your team
Visualze the information (sketching, placing, grouping)
Be collaborative and include stakeholders in the process
Release solutions quickly to gather feedback
Iterate
1.1 Design Thinking - What is it?
Iterative process to:
Understand user
Challenge Assumptions
Redefine Problems
Goal
Identify alternative strategies and solutions that may not be instantly apparent
5 Main process
Define
Emphatize
Ideate
Prototype
Test
Other definitions
Outside-of-the-box thinking
Deep digging
For all kinds people from different fields and backgrounds
Holistic-User Centered Perspective as a third-way between:
Rational and Analytical
Creativity
1.2 New Innovative Thinking for New Problems
Design thinking solves a wide range of complex problems cause by disruptions in society
Essential aspects for fostering innovation
Right mindsets
Cross-disciplinary and Innovative Teams
Environments conducive to innovatiion
Physical
Metaphorical
1.3 Most Obstacles to problem solving
Impulsive reactions
BP: Resist the urge to solve a complex problem immediately
Egos get in the way
BP: Provide room for each participant to present his/her views, thoughts, feelings and experiences
Groupthink
3 reasons
Desire for cohesiveness and avoidance of conflicts
Argumentum ad Populum
Peer pressure
Safe and playful space for individuals to express themselves
Man with hammer syndrom
Approach problem based on level of need, not in skillsets
BP: Establish that all are equally important in the design thinking process
Misdiagnosing problems
Solutions may cause deepening of root illnesses
BP: Immerse yourselves in all factors that influence a situation