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Safety and security (Importance of safety and security (Safety (The…
Safety and security
Importance of safety and security
Safety
The condition of being protected from or unlikely to cause danger, risk, or injury.
Security
The state of being free from danger or threat.
Money
Reputation
Law
Moral responsibility
In Case of Emergency (ICE)
1.Prevention
Fire alarms, first aid, accident report, BHV, Security team, Risk inventory, ARBO
Hotel properties
Registers, visitation of employees' goods
Guest properties
Entrance control
Surveillance
Key card system, limit hotel responsibility
2.Preparedness
3.Response
4.Recovery
(Better to prevent than cure)
Plans (priorities)
1.Protection of human life
2.Limit the risk of accidents
3.Protection of possessions
Resume normal operation ASAP
In case of:
Robbery
Stay calm and gather as much information as possible
Death
Everything could be evidence
Room inspections are mandatory every 24 hours
Bomb Threat
Keep the caller talking as long as possible
Decide to evacuate or not
Get as much information
Maslow's Hierarchy of needs
Motivation is the result of a person's attempt at fulfilling five basic needs
Physiological
Breathing, food, water, sew, sleep...
Safety
Security
Body, employment, resources, morality, health, property...
Social
Friendship, family, sexual intimacy...
Esteem
Self esteem, confidence, achievement, respect of others, respect by others...
Self-actualization
Morality, creativity, spontaneity, problem solving....