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Organizational Systems Diagram (Inputs (Employees (Mecahnics (Mechanic…
Organizational Systems Diagram
Inputs
Funding
Parts
Vehicles
New
Old
Employees
Mecahnics
Mechanic Helpers
Parts Keeper
Tire repair
Managment
Administrative Staff
Customer Service
Outputs
Donation
From Auction
Into GPI Fund
Workings Equipment
Police
Undercover vehicles
Motocycles
Boats
Fire Trucks
Ambluance
Trash Trucks
Salt Trucks
Shuttle Buses
Lawn Mowers
All Special Equipment
Feedback Loop
Cost Analysis
Done annually
Compares our cost to other repair shops
Labor Cost
Parts Cost
Compares to other City Agencies
Customer Satisfaction Surveys
Given at the time of each repair
Reviewed my management daily
Concerns addressed immediately
Consumer Panel Meetings
Quarterly metting
With all "customers"
Police
Fire
Refuse
Open Discussion
What could be done better
What is working
Transformations
Repairs
Mechanical repairs
Oil Change
Tire repair/Replacement
Collision Repairs
Auction
Parts
Equipment
Vehilcles
Motorcycles
Boats
Goals
Maintain the City's Motorized Equipment
Great Customer Service
Effective repairs
24/7 service
Done right the 1st time
Fast turn around
Add to GPI fund