Please enable JavaScript.

Coggle requires JavaScript to display documents.

Tickets Analytics (User Analytics (Association (Is it related to vendor…

- - - - Open Date
      - Closed Date
        
        What is the ticket duration?
    - - Pickup Date
        
        What is the pickup duration for each severity? Met or Breached?
        
        In which shift the ticket was picked up?
        
        Is there a notification to customer?
      - Resolve Date
        
        What is the repair duration? Met or Breached?
  - - - Why and for how long?
- - - - Sucessful
      - Incomplete
        
        Why?
        
        Rescheduling?
      - Failed
        
        Why?
    - - Approved
      - Pending Approval
        
        Who?
    - - Why?
  - - - Closed Date
      - Created Date
        
        What is the lead time for each priority & type?
        
        How soon?
        
        What is the lead time for inbound and outbound?
    - - Planned End Date
        
        What is the change duration?
        
        What is the change duration for similar change?
      - Planned Start Date
    - - Actual End Date
        
        Did the change overrun or finish early? If yes, why?
      - Actual Start Date
        
        Did the change start early/ late? If yes, why?
    - - Approved Start Date
      - Approved End Date
    - - Approved Date
        
        Lead time?
      - Rejected Date
        
        Why?
  - - - Why?
    - - Why?
  - - - Application
      - Windows
      - Infra
        
        Network
    - - Break-fix
      - Maintenance
      - Upgrade
        
        Hardware
        
        Software
      - Update
- - - - What is the threshold?
    - - Can it be suppressed?
    - - How do we prevent?
- - - - Why and for how long?