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8.3 everyday conversation (apologies (be apologetic, admit wrongdoing,…
8.3 everyday conversation
small talking
leave taking cues
talking in short sequence
talk about noncontroversial topic
answer question with elabortaion
be positive
introducing people
be culturally sensitive
rank diffrence
reluctance to self-disclose
forgetting a person name
apologies
be apologetic
admit wrongdoing
empathize
be specific
give assurance
avoid excuses
choose the appropriate channel
complimenting
be totally complimentary
be specific
compliment in moderation
be personal
be real and honest
advising
responding
interact with adivce
express appericaion
avoid negative respnse
accept the advice
giving
be tentative
ensure understanding
empathize
keep interaction confidential
listen
avoid should statement
