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The Role of Human Resource Development in Continuous Improvement (CI):…
The Role of Human Resource Development in Continuous Improvement (CI): Facilitating Learning and Change.
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Schein (1985) organisational challenge
- internal integration of individuals within a shared culture that facilitates learning.
- System changes process to improve performance.
- HRDF plays an important role in the CI process
- McAdam, Stevenson and Armstrong (2000)
- Development of CI culture + innovation culture in companies
- Behavioural routines: Bessant and Caffyn (1997)
a) Generate sustained involvement in continuous improvement.
b) Link continuous improvement activities to the strategic goals of the company.
c) Move continuous improvement activity across organisational boundaries.
d) Manage strategically the development of continuous improvement.
e) Articulate and demonstrate continuous improvement values.
f) Learn through continuous improvement activity.
ODCA
1) Ongoing process of plan (planning improvements)
2) Do (implementing improvements)
3) Check (whether expected performance have been achieved)
4) Act (standardise the new practice)
:check: Very simple and attractive
:check: Difficult to design, implement and develop successfully
Knowledge can be recorded, archived and distributed; and one of the primary formats or vehicles for the transport and distribution of knowledge is information (Berman Brown & Woodland, 1999).
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b) Davenport, Sikka and Beers (1996) who view knowledge as information + individual’s or organisation’s experience, context, interpretation & reflection.
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