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Conversation Principles (Politeness (Generosity (Understanding the other…
Conversation Principles
Process
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Opening
Introductions 
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Politeness
Generosity
Understanding the other persons time, insight or talents. "I'll do this for you, I see you're busy"
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Approbation
Complimenting someone, not discouraging them. "I was really touched by your poem"
Self Test
Not making it seem like you're forcing the other person to do something for you. Instead saying something like "I know you're very busy but..."
Modesty
Minimizes praise given to you by praising them for what they did for you "Thank you, but I couldn't have done this without you"
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Sympathy
Understanding the other persons feelings "I understand what you're feeling, I'm so sorry"
Cooperation
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Quantity
Only giving information that is necessary
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Dialogue
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Avoid negative criticism and negative judgments
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Turn-Taking
Turn Requesting Cues
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Letting the speaker know that you'd like to speak "Can I say something?" Hand motions indicating you want to say something
Turn Delaying Cues
Saying "I don't know" or shrugging, coughing, sneezing, avoiding eye contact
Turn Maintaining Cues
Letting listener know you are not done speaking by avoiding eye contact or making hand motions indicating that you're not done speaking
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Back Channeling Cues
Communicating information without being the speaker. Shaking head in agreement, "Uh huh" "Ok" "Of course" "Right". Generally supportive
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