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Building Long-term Success (Risk risk (Type (Financial World Bank,…
Building Long-term Success
Quality
Quality Checking
Re-active
Technical Requirements
Manufacture
Defects
Quality Assurance
Pro-active
Product & Service
End 2 End Process
Management
Definition
Exceed
Expectations
Reeves & Bednar
text
Meet
Expectations
Cost
Internal
Production
External
Customers
Preventions
Appraisals
Measurements
Sustainability
Reputation
Defects
Lean
Six-sigma
Tools
Cause & Effect
Control
Diagram
Lean
Ishikawa
Risk
MACRO
External
MICRO
Internal
Hazards
Injury
Harm
Legal
Level
Residual
Inherent
Type
Financial
Compliance
Operational
Reputational
Strategic
Management
Controls
Procedures
Process
Event Risk
Recover
Reduce Impact
Reduce Likelihood
Leadership
5 Phenomenon
Person
Hieracrchical
Result
Collective
Position
Purpose
Process
Leader
Context
Followers
Outcomes
Strategic
Tactic
Operational
Leaders
Capabilities
Qualities
Opportunities
Marketing
Relationship
Loyalty
SD Logic
Types
Classic Market
Special Market
Mega
Nano
Conceptualisation
Peck et al
Christopher et al
Loyalty Ladder
Partner
Advocate
Supporter
Client
Purchaser
Prospect
Phases
Awareness
Exploration
Expansion
Commitment
Dissolution
Migration Mechanisms
Commitment
Trust
Norms
Dependence
Transactional
Relational
Internal
Benefits
Brand
Identity
)
Promote
Diversity
Relationship Building
Staff Feedback
Customer Orientation
Communication
Line Management
Team Peer
Project Peer
Corporate
Service Interactions
Availability
Accomodation
Unfair Customers
Verbal Abusers
Blamers
Rule Breakers
Rule Makers
Opportunists
Returnaholics
Employee Type
Brand
Champions
Agnostics
Cynics
Saboteurs
