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Evolution of operation management: past, present and future (Operations…
Evolution of operation management: past, present and future
Introduction
Overview on changes in approach to this definition through the time
Definition of the term ‘‘Operations Management’’
Appearance of new management tools and concepts
Declaring the review purpose - to analyze the evolution of shift in the area of OM
Metodology
Several approaches to analyze OM evolution and new trends
Examine the recent publications and identify the main interests in the relevant period and compare the findings with those of the past studies
Analysis of firms' periodic surveys
Use of case studies
Use of panel of experts
Two dimensions of review
Genaral environment
Organization's tasks
Time period of review
The present: from the early 1990s to 2007
Future: 2007 - ...
The past: from the early 1970s to the mid-1990s
Operations management – future
Environment
Globalization opens up new horizons for businesses through new
business models
shorter product life cycles and growing need for mass customization
Challenges
Organizational structure
Agility and built-to-order supply chains
Extensions to ERP and SCM: ERP II
Globalization
New product/service development
Outsourcing and extended leanness
Open vs closed loop
Real options analysis
Green supply chain management: environmentally conscious policies and ethical
issues
Contemporary performance measurement systems
Collaborative commerce and advanced information technology
Operations management – past
Organizations
Concepts/tools
Flexible Manufacturing Systems and Computer
Integrated Manufacturing
MRP, MRP II
Kanban
Structure
Movement toward flatter organizations
Philosophies/approaches
JIT philosophy
Kaizen
Task environment: stakeholders
a shift from ‘‘sell what you produce’’ to
‘‘sell what customers want’’
Research themes
Forecasting
Inventory control
Project management
Process design/technology
Environment
domination of computerized production planning and control systems
great interest in Japanese production systems
Operations management – present
Environment
time-based mass customization
Creation of many-buyers to many-sellers marketplace allowing access to global market.
Internet
Task environment: stakeholders
New stakeholders -society and community
Customer is the most powerful stakeholder
Research themes
Integration issues in SCM
continuous improvements
global competitiveness
operations strategy
Organizations
Structure
integration of many cross-functional tasks is the key for redesigning enterprises
Business system diamond framework developed by Hammer and Champy (1993)
Concepts/tools
ERP, CRM, SCM, SRM and KM
Philosophies/approaches
Agile
Postponement
. Lean production
Conclusion
References