Hostec (Business processes (Processes (Reserving a room (Making…
Information Communication Management (ICM)
Doing your work
Managing your work in an efficient way
Make better decisions for the future
What info do hotels need?
A set of activities
(It is something you do)
People doing the same business processes
Information Communication Technology (ICT)
Reserving a room
Plan room cleaning
Check room cleaning
To reduce costs
Generate more revenue
How to do this?
Male a process description
Redesign the process
Designing a process
Start & Finish
Why would you do this?
how long does one activity take?
Process time + waiting time
Property Management System (PMS) :warning:
Set of computer programs that directly relate to a hotels front office and back office activities
Enables a hotel to rapidly process room requests
Room management module
Maintains up-to-date information regarding the status of the rooms. Check-In; retrieving a guest's reservation, displaying list of available rooms.
Updating room status
Instant access to guest list of current day, taking and posting messages for guests, linking to a voice messaging application
Involves connectivity an interactivity between two independent system components.
CRS (Central Reservations System)
Internet (hotel website)
Sales and catering
Electronic payment processing
Back office accounting
CAS (Call Accounting System)
ELS (Electronic Locking System)
EMS (Energy Management System)
Auxiliary Guest Service Devices
Point of sale:warning:
Captures data at time and place of a sales transaction
Sales, orders, settlement, receipt printing...