Please enable JavaScript.
Coggle requires JavaScript to display documents.
Hostec (Business processes (Processes (Reserving a room (Making…
Hostec
Business processes
Information Communication Management (ICM)
Information
Doing your work
Managing your work in an efficient way
Make better decisions for the future
What info do hotels need?
Guest profiles
Availability
Special diets
A set of activities
Activity oriented
(It is something you do)
Departments
People doing the same business processes
Accouting
Room Division
Human resources
F&B
Information Communication Technology (ICT)
Processes
Reserving a room
Making reservation
Plan room cleaning
Check room cleaning
Arrival
Check in
Preparing bill
Check-out
Orderion food
Scheduling employees
Checking balance
Analysis
Increase efficiency
Increase effectiveness
To reduce costs
Generate more revenue
How to do this?
Male a process description
Flowchart
Redesign the process
Designing a process
Description
Name
Start & Finish
Goal
Process owner
Departments involved
Performance indicators
Information flows
Why would you do this?
Process time
how long does one activity take?
Cycle time
Process time + waiting time
Informative systems
Property Management System (PMS) :warning:
Set of computer programs that directly relate to a hotels front office and back office activities
Reservation module
Enables a hotel to rapidly process room requests
Room management module
Maintains up-to-date information regarding the status of the rooms. Check-In; retrieving a guest's reservation, displaying list of available rooms.
House keeping
Updating room status
Switch board
Instant access to guest list of current day, taking and posting messages for guests, linking to a voice messaging application
Interfaces
Involves connectivity an interactivity between two independent system components.
PMS INTERFACES
CRS (Central Reservations System)
Internet (hotel website)
Sales and catering
POS
Electronic payment processing
Revenue management
Back office accounting
CAS (Call Accounting System)
ELS (Electronic Locking System)
EMS (Energy Management System)
Auxiliary Guest Service Devices
Self-Service Devices
Point of sale:warning:
Captures data at time and place of a sales transaction
Sales, orders, settlement, receipt printing...