Please enable JavaScript.
Coggle requires JavaScript to display documents.
Emotional Competence (Handling Anger (Acknowledge why you're angry,…
Emotional Competence
Handling Anger
Acknowledge why you're angry
Calmly and logically communicate the reasons you're angry
Examine your choice of words
Remember that different cultures have different display rules
Know advantages and disadvantages of expressions of anger
Remember that anyone you say is permanent and cannot be taken back
Apply known skills of interpersonal communications
Emotional Response
Identify happiness, confusion, disgust, and anger
Remember anything you say cannot be taken back
Look for nonverbal cues to understand the individual better
Emotional Understanding
Gaining self awareness; recognizing what you're feeling and why you feel it
Emotional Expression
Being able to describe and address your emotions
