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Emotional Competence (Emotional Expression (Be Specific when you describe…
Emotional Competence
Emotional Expression
Be Specific when you describe your feelings
Address mixed feelings
Anchor your emotions in the present
Ask for what you want
Own your feelings; take personal responsibility for your feelings
Respect Emotional boundaries
Handling Anger
Get Ready to communicate calmly and logically
Examine your communications choice
Consider the advantages of delaying the expression of anger
remember different cultures have different display rules
Apply the relevant skills of interpersonal communications
Recall the irreversibility of communications
Communicating with the Grief Stricken
Confirm the other person and their emotions
Give the person permission to grieve
Avoid trying to focus on the bright side
Encourage the person to express feelings and to talk about their losses
Be sensitive to leave taking cues
Let the other person know you care and are available
Emotional responding
Look at nonverbal cues to understanding the individual feelings
Look for cues as what the person wants you to do
Use Active Listening techniques
Empathize
Focus on the Other person
Remember communicate is irreversible
Emotional understanding
What am I feeling and what made me feel this way?
What exactly do I want to communicate?
What are my communication?