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Usability Analysis for Banking Apps (Features (Account Management (Mobile…

- - - - Aesthetic
      - Holistic
      - Mobile First
      - Visualize Information: Banking is boring, with lots of numbers and text. Good mobile banking apps are functional, while great ones “dress up” otherwise dry information and make it as visually appealing as possible. :eye:
      - Personalization/Customization
      - Simplicity
      - Self Service
      - Transparency
    - - • Compatibility - This refers to the extent to which user interface is compatible with different mobile devices and human ability.
      - • Loading time - This measure the time required for the apps to load in to mobile device and login/logout time, i.e. how fast it responds to the user when loading and using the application.
      - • Accuracy - It is the performance measure of apps to complete specified task, successfully, accurately and within a time. Therefore, integrating the three measurements will determine the efficiency of m-banking application interface.
    - - • Presentation: This refers the logical presentation of the menu buttons (visibility of important option which can easily be understood by user), graphic, interface layout and the readability of the output.
      - • Navigation: The degree to which navigation is logically structured and make sense to the user by allowing the user to move around easily between related to find contents. However, to measure the effectiveness of m-banking application, the navigability and presentation should be integrated to mirror out the actual effectiveness of user interface
      - Effectiveness is about whether users can complete their goals with a high degree of accuracy. Much of the effectiveness of a product comes from the support provided to users when they work with the product
    - - • Privacy: It measures whether the user personal information is appropriately protected, i.e. user personal data should be confidential.
      - • Reliability: It measures the error rate and the extent to which the interface is absolutely dependable, trusted and reach user mind stability. Therefore, the mapping of these measurements will determine the reliability and confidence of the m-banking application from the customer side.
    - - • Simplicity: This measures the simplicity level for the interfaces to allow user to carry out transactions so easily with a minimal effort/action and communicate with concise and simple user’s own language.
      - • Familiarity: It measures the extent to which the interface provides recognizable elements to the user through interactions so as to aid easy understanding. Therefore, simplicity and familiarity can be integrated together to measure the degree of effort required for the user to learn the interface with a high level of satisfaction.
    - - • Content: It measures the degree to which the content addresses the user’s objectives or goals and whether the content has value to the user. mentioned that content can be used as one of the criteria to measure user satisfaction more especially the degree to which the content addresses the user’s objectives or goals and whether the content has value to the user.
      - • Structured task: Information should be well organized in the interface so as to provide the user with a selection of options and interact so easily when carrying out a transaction or task.
      - • User guide: This measures the extent to which the interface provides context sensitive help and meaningful feedback. Therefore, there three measurements can be integrated to measure the user satisfaction
    - - Cognition
        
        Target Users
        
        Environmental Conditions
        
        Future Prospects
        
        Tangibles
      - Functionality
        
        Effectiveness
        
        Compatibility
        
        Security
        
        Extensibility
        
        Practicability
      - Usability
        
        Learnability
        
        Memorability
        
        Operational Efficiency
      - Satisfaction
        
        Reliability
        
        Assurance
        
        Empathy
        
        Responsiveness
        
        Controllability
- - - - Send a record to a contact
    - - Sort
        
        Easy shift from Incoming & Outgoing
        
        Sort by Categories/ Types
      - Statistical Graphs/Charts
  - - - Choice to pick the right level of security
    - - Optional/
  - - - Time until closing
    - - Direct dial to the right department
  - - - P2P Payments
        
        Quick Pay (With phone# or Email)
      - Scheduled Payments
      - Scheduled Transfers
      - International Transfers
      - Ask for Loan
      - Save Payment send later
    - - Mobile Photo Bill Pay
      - Spending multiple bills in one go
      - Quick Bill Pay
      - Scheduled/Recurring
    - - Filters
      - Managing Address Book
      - Contact Photos
      - Linked Social Profiles
  - - - Intuitive Navigation
  - - - Placing Investment Orders
      - Investment Account
    - - Payback on a loan
      - Withdraw money on a loan
    - - Searching payments
      - Overview of scheduled payments
      - New transactions since last visit
      - Overview of rejected transfers
      - Search by name, amount