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Field Test (Service Manual (How (Verbiage, Behavior/Expression/emotions/to…
Field Test
Service Manual
Role: As is/To be, Requirement of Competancy
What
How
Verbiage
Behavior/Expression/emotions/tone
Maintenance - Mar. 28th
Repair - Mar. 30th
Evaluation Plan
On-site Checklist
Customer Questionare
Introduction
Mar. 27th (Done)
Customer Journey
Field Test List (Done)
Maintenance - Mar. 27th
Repair Mar. 30th
PDF/A3 (Export for Gary)
Preparation
Training Plan
Preparation List for Dealer
April 3rd
Kick-off Meeting
Agenda (Mar. 27th)
Slides (Apr. 3rd)