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:fire: CONTENT VARIABLES :fire: (Leadership in Quality (Key strategic…
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CONTENT VARIABLES
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Time in Quality Improvement
Two Aspect of Time
1. The time it takes to achieve as a result of quality
2. The speed at which companies improve
It also important for continuous quality improvement
An important part in strategic planning where it implies planning for the long term
Leadership in Quality
Key strategic variables for quality improvement
A leaders organizes, plans, controls, communicates, teaches, advices, and delegates
Process by which a leader influences a group to move towards the attainment of superordinate goals
Leadership also is about sharing the power with the followers
Leadership powers consists of
:
:fish_cake: The power of expertise
:fish_cake: Reward power
:fish_cake: Coercive power
:fish_cake: Referent power
:fish_cake: Legitimate power
Principles of Leadership for Quality
:
:recycle: Customer Focus
:recycle: Recognizing the Structure of Work
:recycle: Obsession with Quality
:recycle: Freedom Through Control
:recycle: Unity of Purpose
:recycle: Looking for Faults in Systems
:recycle: Teamwork
:recycle: Continuing Education and Training
Quality and Ethics
Quality appears to be good business and good ethics
It is unethical to ship defective products knowing to a customer
Reliable products and low defect rates reflect an ethical approach of management's care for its customer
Company focusing on their customers often develop a set of ethics that includes valuing customers
Quality as Strategy
Types of Generic Strategies
1. Cost
Accounting for Quality-Related Costs
:
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Limit organizations desiring to quantify and measure customer requirements as a means of improving service to customer
Lundvall-Juran Quality Cost Model
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Using law of diminishing marginal returns, quality cost can be modeled to show the trade-offs between these costs
:round_pushpin: *As expenditures in prevention and appraisal activities increase, quality comformance should increase
PAF Diagram
Appraisal Costs
: Cost associated with the direct costs of measuring quality
Failure Cost
: Categorized into two areas
:red_flag: Internal Failure Costs (online failure)
:red_flag: External Failure Costs (product failure after the production process
Prevention Cost
: Cost associated with preventing defects and imperfections from occuring
2. Differentiation
It might be very expensive
Diffrentiation is achieved by a competitor if the consumer perceives the product or service to be unique in an important way
The product price is significantly above the average market price for such product
3. Focus
Product that is particularly regional or is marketed to a particular segment of the population
The organization will get more business by focusing on to the segment of the market
Order Winners
:star: Determines its competitive priorities and defines how it wins orders in the marketplace