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POLC (Controlling (Measuring (How: combination of approaches, eg…
POLC
Controlling
process of monitoring, comparing, and correcting work performance
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Measuring
How: combination of approaches, eg oral/written reports, increases number of sources and availability for reliable info
What: control criteria, objective/subjective measures
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Organising
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SIX ELEMENTS
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Departmentalisation
Grouping of jobs by function, location, product, process, customer
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Leading
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Theories
Behavioural Theory
However, does not dispute that some people are naturally better leaders than others
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