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POLC (Controlling (The process of monitoring, comparing and
correcting…
POLC
Controlling
The process of monitoring, comparing and
correcting work performance
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Measuring: A combination of approaches (i.e. personal
observation, statistical reports, oral reports,
and written reports) increases both the
number of input sources and the probability
of getting reliable information
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Control process: comparing and taking managerial action to correct performance as well as revising the standard (goal may be too high or too low)
PLANNING
The process of defining the organisation's goals, establishing an overall strategy for achieving those goals and developing plans to integrate and coordinate activities
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Elements
GOALS
Desired outcomes for individuals, groups or entire organisations
e.g. financial, environmental, social
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Organising
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The process of creating an organisation’s structure - the formal arrangement of jobs within an organisation
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