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:lock:PHILIP CROSBY:lock: (1926-2001) (14 Steps Crosby Quality…
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PHILIP CROSBY:lock:
(1926-2001)
Four Absolute Quality Management
2. Quality is achieved by prevention, not appraisal
3. Quality has a performance standard of Zero Defects, not acceptable quality levels
1. Quality means conformance to requirements, not goodness
4. Quality is measured by the Price of Nonconformance, not indexes
14 Steps Crosby Quality Improvement Program
7. Establish committee for the Zero Defects Programme to communicate and that everyone should do things right first time
8. Train all employees to actively carry out on the 14 steps of QIP
6. Corrective action should become a habit
9. Zero Defects Day – when supervisors explain the programme to their people and make a lasting impression
5. Quality awareness for all employees, about the cost of defects to the company
10. Goal setting – usually, 30, 60, and 90-day goals
4. Determine the cost of quality to discover where action to correct a defect will result in greater profitability
11. Remove the causes of error
3. Quality measurement to determine the current status of quality throughout the company
12. Recognise those who meet their goals or perform outstanding acts with a non-financial prize or award
2. Quality improvement team with representatives from each department or function
13. Establish quality councils to communicate on regular basis
1. Management commitment to quality improvement
14. Do it over again