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:bulb:ARMAND FEIGENBAUM :bulb: (1922-2014) ((Three Steps Process to…
:bulb:
ARMAND FEIGENBAUM :bulb:
(1922-2014)
Three Steps Process to Improving Quality
Quality technology
Organizational commitment
Quality leadership
Feigenbaum 19 Steps to TQC
10. Control the process
11. A total quality system involves the entire company-wide operating work structure
9. Quality is a total life-cycle consideration
12. There are many operating and financial benefits of quality
8.TQC applies to all products and services
13. There are many operating and financial benefits of quality
7.Humans affect quality
14. Organize for quality control
6.Quality is expected, not desired
15. Managers are quality facilitators, not quality cops
5.Quality increases profits
16. Strive for continuous commitment
4.Quality control requires integration of uncoordinated activities
17. Use statistical tools
3.Control is a management tool with four steps
18. Automation is not a panacea
2.Big Q quality (company-wide commitment to TQC) is more important than little q quality (improvements on the production line)
19. Control quality at the source
1.Total quality control is defined as a system of improvement