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:small_red_triangle:KAORU ISHIKAWA:small_red_triangle: (1915-1989) (Seven…
:small_red_triangle:
KAORU ISHIKAWA:small_red_triangle:
(1915-1989)
Total Quality Control
To practice quality control is to develop, design, produce and service a quality product which is most economical, most useful and always satisfactory to the consumer
Everyone in the company must participate in and promote quality control, including top executives, all divisions, within the company and all employees
Thought revolution in management
It is a continual process where quality standards must be continually reviewed, revised and improved
Seven Quality Tools (Basic Tools of Quality)
FLOWCHARTS
CONTROL CHARTS
SCATTER DIAGRAM
PARETO CHARTS
CHECK SHEET
CAUSE-AND-EFFECT/FISH BONE
HISTOGRAM
Ishikawa 11 Points Quality Philosophy
5. Quality control is the
responsibility of all workers
and all divisions
6. Do not confuse means with
objectives
4. Remove the
root cause
, not symptoms
7. Put
quality first
and set your sights on
long-term objectives
3. The ideal state of quality control is when quality
inspection
is
no
longer necessary
8.
Marketing
is the entrance and exit of quality
2. The first step in quality is to know the requirements of the
customer
9.
Top management
must not show anger when facts are presented to subordinates
1. Quality begins with
education
and ends with education
10. Ninety-five percent of the problem in a company can be solved by the
seven tools
of quality
11.
Data
without dispersion information are false data