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The importance of quality (Quality & business sustainability (Affect…
The importance of quality
Quality & business sustainability
Affect relationship with customers
Damage reputation
issues planning, stock & resource management
Process cost help managed quality issues
Six sigma reducing probability error or defect
Quality management
quality means to the customers needs
Whole organisation not just specific department
Internal processes customer-supplier processes
Focus on looking for improvements at each stage
Personal responsibility to customers (internal or external)
Cost of quality
Prevention costs
Appraisal cost
Internal costs of defects
External cost of defects
4.Quality assurance & quality control
Quality assurance
Design
marketing
Finance
operations
Human resource
Cover all elements
Quality control
Monitoring output to detect any issues
Reduce poor performance
reactive approach to quality
Quality systems
Strategies
design & approved
ISO 9000 quality management system
EFQM Excellence Model
Cause & effect relationships
Enablers and the results it achieves
Takes advantage development systems
Gains credibility external assessment & verification
Can focus effective application