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Knowledge Management Part 3 (Ensuring the Success of KM Effort (Factor…
Knowledge Management
Part 3
KMS Implementation
Product & Vendors
Knowware
Technology tools that support
knowledge management
Collaborative computing tools
Enterprise knowledge portals
Knowledge servers
Software Development
Companies/Vendors
Electronic Document
Management (EDM)
A method for processing documents electronically
Content Management
System
An electronic document management system that produces dynamic versions of documents
Software Development
Tools
Knowledge harvesting tool
Knowledge management ASP
Search engines
Integration with
Business Information System
CRM system
AI
Database & Information System
DSS/BI
Role in KM
Community of Practice (COP)
Group of people in an organization
with a common professional interest
KMS Developer
Team who develop the system
Chief Knowledge Officer (CKO)
In charge of a knowledge management
effort in an organization
Establishes a repository of best practices
Set KM strategic priorities
KMS Staff
To catalog & manage knowledge
Ensuring the Success
of KM Effort
Increases
Productivity
Employee satisfication
Reduces
Cost
Redundancy
Loss of Intellectual Capital
Useful Application
Expert location system
Help employees
find
and connect with colleagues who have
expertise
required for specific problems
Valuations
Asset-based approach
Balance scorecard
Market price
Causes of Failure
Lack of incentive
Not focus on organization need
Lack of commitment
Metrics
Financial
Non-financial
Factor of Success
Continuous learning
Knowledge sharing
Strong link to business objective
Systematic process/practice
Senior management support