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Knowledge Management Part 2 (Knowledge Management System Cycle (Capture,…
Knowledge Management
Part 2
Knowledge Management Activities
Aims
Develop a knowledge-intensive
culture
Build a knowledge
infrastructure
Make knowledge
visible
Knowledge Creation
Generation of
new
insights, ideas, or routines
Modes
Combination
Explicit -> Explicit
Internalisation
Explicit -> Tacit
Socialization
Tacit - > Tacit
Externalisation
Tacit -> Explicit
Knowledge Seeking
Search
for and
use
of
internal organizational knowledge
Knowledge Sharing
Explication
of one's knowledge
to
another
individual
Not considered to be shared, but
individual competitive weapons to be kept private
Approach to KM
Practice Approach
Tacit knowledge
Frequently involves the use of
information technologies
Informal social group
Process Approach
Codify
organization knowledge
through formalized controls, processes & technologies
Explicit knowledge
Formal Control
Hybrid Approach
Practice approach used to store explicit knowledge
Tacit knowledge stored is
contact
information of expert
Tacit knowledge increased lead
attainment of true process approach
Best Approach
Best method for problem solving
Operate & manage various functions
Knowledge Management
System Cycle
Create
Capture
identified knowledge as valuable
Represented it in a
reasonable way
Refine
Knowledge placed in
context
Store
Stored in reasonable format
in knowledge repository
Manage
Review to verify
that it relevant & accurate
Disseminate
Available in a useful format
when needed anytime
Component of KMS
Collaboration
Perform group work
Storage & Retrieval
Using a database management
system to store and manage knowledge
Communication
Access needed knowledge, and to com
municate
with each other
IT in KM
Artificial Intelligence
Intelligent Agent
Software system that learn how users work &
provide assistance in their daily tasks.
Used to
elicit
and
identify
knowledge
Knowledge Discovery
in Database
Used to
search
for and
extract
useful
information from volumes of documents and data
Model warehouse
Similar as data warehouse
Mode mart
Similar as data mart
Extensible Markup Language
XML
Standardized representations of data
structures
Automate processes & Reduce paperwork