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Knowledge Management Part 1 (Knowledge (Characteristic (Extraordinary…
Knowledge Management
Part 1
Concept
Management of
information & expertise
in organization
Select
Organize
Identify
Disseminate
Transfer
Intellectual Captial
Valuable knowledge of
an organization's employees
Knowledge
Information that is contextual, relevant & actionable.
Convey understand, experience, learning
that are applicable to a current problem
Information organized
Characteristic
Extraordinary leverage &
increasing returns
When it is used, it is not consumed.
Its consumers can add to
it, thus increasing its value.
Fragmentation, leakage &
the need to refresh
As knowledge grows,
it branches and fragments
Uncertain value
Difficult to estimate the impact
Uncertain value
of sharing
Difficult to estimate
the value of sharing the knowledge
Type of Knowledge
Tacit
Exists in the form of
mental
Hard to formalise, share & communicate
Knowledge embedded in the human mind
through
experience & learning
Explicit
Knowledge can be
written/recorded
Easy identified, expressed, shared
Knowledge
Management System
Use of modern i
nformation technologies
to enhance KM
Provide a consistent level of customer service
Organization Learning
& Transformation
Learning Organization
Capability of learning from
its past experience
Must have
organization memory
Organizational Memory
Save, represent, and share
organizational knowledge
Modes
Knowledge Attic
Passive Distribution-Collection
Knowledge Pump
Active Distribution-Collection
Knowledge Sponge
Active Collection
Knowledge Publisher
Active Distribution
Organizational Learning
Development of new
knowledge & insights
that have the potential to influence an organization's behavior.
Organizational Culture
The
aggregate attitudes
in an organization
concerning a certain issue
WHY people don't like to share knowledge?
Different in experience
Lack of social network
Lack of time
Lack of trust in people
Feel lack of accuracy of knowledge
Poor communication skills