What is the current structure?
Team based approach, ties in with their strategy of improving customer satisfaction with more tailored and immediate services
Previously a Hierarchial structure
Employees need to be open to cultural change in the organisaiton and adapt to current structures with multi
Can you identify a managerial/leadership style
3-Day Leadership Program
What dose the organisation stand for?
As an employee of ANZ you should do what is right
Client and employee relationship is highly valued and regarded as a partnership
Client centric and value every voice of our clients: Systems in place to receive feedback to then implement improvements
Growth orientated as an employee of ANZ
Can you identify their strategy based on you analysis
Improving their customer satisfaction
Investing in digital
Seamless transfer across banks
What are some of their daily activities?
(e.g. in institutional banking)
Prioritisation of customers
High value, Low volume
Low value, High volume
Moving goods/capital across regions or countries
Ways to communicate with the bank
What skills and capabilities do their employees need?
ANZ prioritises collaboration across departments
Focus on diversification of the workforce reflected in hiring from diversified skillsets. e.g. not only finance background but also engineers, social sciences, etc.
Common managerial skills such as delegation, being personal, etc are highly required as well as a cultural understanding in order to implement change