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Support (Failure Events (Failure Mode Reporting (Customer Raises Ticket…

- - - - Root Cause Analysis (RCA)
        
        RCA : User types the wrong password
        
        RCA : User had CAPS lock on
        
        RCA : User forgot password
        
        FM : Linux has CRASHED
        
        Failure Mode
        
        Is Linux accessible?
        
        No
        
        Yes
        
        L1 - --> L2 Ticket
        
        1 more item...
        
        Fix it / Reboot it
        
        No
        
        Is Linux accessible?
- - - - Upgrade / Urgent
  - - - Upgrade / Urgent