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Journeys (Legend (Journey), I want to keep track of my order (I receive a…
Journeys
Legend
Journey
I want to keep track of my order
I receive a notification on the app, or I click or orders icon
I click on the order from the lisdting
I see a status overview
I click to see more information
I want to get in touch with Hilti
Click on chat icon of the app
Click on Hilti customer support
I Send my message to initiate the conversation
I want to buy a product
Click on tool icon
I search or navigate to the product
I get product information
I add the product to purchase list
Send to specific jobsite contact, Send to website, or other share linking.
Communicate with ppl on the jponbsite
I click on the chat icon
I navigate to a jobsite
I click the profile listing of the person I want to talk to