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BC (goodwill (congratulations (congratulations! I am very glad for you., a…
BC
goodwill
congratulations
- congratulations! I am very glad for you.
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- a reference to the future: if there is anything i can do for you, please let me know
thank you message
- the reason: thank for Ving
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an invitation
- the invitation: we would like to invite you to
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an apology
- initial apology and reason: i am sorry that
- suggestions: i would like to meet you and discuss
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condolences
- the reason: i was saddened to hear about the recent death of
- a personal comment: i remember ...
- an offer of assistance: please expand my sympathy ti the rest of your family. if there is anything i can do, please let me know.
Good News
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- a sales appeal/ useful information
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- positive closing (mention their name)
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inquiry/ request
- state the propose and short introduction
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- state the inquiry clearly
Could you please/ I would be grateful if you could/ I would appreciate it of / Would it be possible for you /would you mind Ving
- give any specific details about the inquiry/ useful information
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sales
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subject
alliteration(頭韻)/competition A or B(比較、競爭)/double meaning/FOMO(fear of missing out)/ list(10 dreams items ...)/ numbers(one site, one million jobs)/ opposites(look hot and stay cool)/ speed(...in under 30 secs/ statistics(find out what 80%of doctors get wrong)/ suggestions(Why you should...)/ superlatives(the smartest...)/ role model
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bad news
- give an idea that all is not well: use general truth
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- give the bad news but not directly and give the solutions
Unfortunately, / have no choice but/ are forced to / are unable to / are compelled to at this time
- neutral or positive (not necessary to apologize again)
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reply
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I regret to inform you that we.../ Unfortunately,
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Even though we are unable to help you this time, i hope you will still contact me with any future inquiries you may have.
thank you for/ i am writing with the reference to your letter dated April 28/ I am pleased to receive you email
order
details
the order details are below: Item/ Quantity/ Unit Price/ Total Price (3 cameras (code; US$200 each; US$600 total))/ payment (as usual, we are going to pay 30% deposit and 70% before shipment by wire transfer.)/ Per our contract, we will settle the balance(or pay the bill) 30 days after receipt.
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opening
I would like to/ I am contacting you on behalf of/ I am writing in connection to the offer on your website a my company wishes to make a purchase./ I am writing with regard to/ please kindly see the attached order request form./ I am enclosing a purchase order(PO) for the following supplies:
order reply
dispatch notice
details: tracking inf.,ETD etc./ For your reference, the tracking numbers is/ We hope that your order will arrive in perfect condition./ The order has been successfully processed and is now ready for dispatch via DHL./ The 30-day payment period would commence from the date.
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opening: It is our pleasure to inform you that/ Our company is always happy yo hear from new customers. /Thank you for your email dated April 12.
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refusal
details: Unfortunately, due to high demand, we are currently out of stock. However, we do have another model./ If you agree, we could offer you 10% discount by way of an apology.
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payment
payment request
late remind(kind)
details: we notice that account, which was due on May 28, is still outstanding/we haven't received the payment./ If it has already been remitted, kindly disregard the notice. If not, please settle the invoice at your earliest convenience.
Should you have any concerns or questions, please do not hesitate to let me know.
opening: i am writing in connection to invoice*, for (the purpose)
late remind(warn)
details: as has been mentioned on several previous occasions, this amount is still outstanding./ please remit payment at your earliest convenience otherwise we will be forced to take legal action./ we have no choice but to legal action
closing: we continue to be at your service in case you have any questions or wish to consider alternative payment options
Opening: this is the final notice for payment of invoice *, dated May 10,for (the purpose)
regular
detail: like normal, please kindly settle the balance by wire transfer to the usual account within 30 days.
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