Please enable JavaScript.
Coggle requires JavaScript to display documents.
MAR2020 Customer Journeys (by purpose) (Maintenance (Walk in, Booking),…
MAR2020 Customer Journeys (by purpose)
Maintenance
Walk in
Booking
Usage of Facilities
Marketing Activities
Food/Drink/Car Wash/Charging/Shopping
Repair
#
Without/After Warranty
Booking
Accident
Road Rescue
Walk-in
Recall
Inquiry
Renewal of Insurance/Extension of Warranty
Complaint
Out of Shop Experience
On-line Experience
D2D