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Van Nuys BLVD (User Empathy Map (Task What tasks are users trying to…
Van Nuys BLVD
User Empathy Map
Overall Goal What is their ultimate goal the user is trying to achieve? What are their wants,
needs, hopes and dreams?
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More safe, mobile and utility for everyone.
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Pain Points What pain points might the user be experiencing that they hope to overcome? What are their fears, frustrations, and anxieties?
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Fears with accidents on the streets, that are unsafe
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Influence What people, things or places may influence how the user acts? What do they see others saying and doing? What are they hearing second-hand? What are they hearing from friends?
Pedestrians, motorist, bicyclist, an public transit riders
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Feelings How is the user feeling about the experience? What really matters to them?What feelings and beliefs guide their behaviour? What’s on your users mind?
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Task What tasks are users trying to complete? What questions do they need answered? What job(s) do they want or need to get done?What decision(s) do they need to make?
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PROBLEM/HYPOTHESIS
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We believe that by {doing this / building this feature / creating this experience} for {these people/personas}, we will achieve {this outcome}. We will know this to be true when we see {this feedback / quantitative measure / qualitative insight}.
safer, efficient . and mobile experience
We believe that by building this app for people who want to explore around more, we will achieve more pedestrian/community presence. We will know this to be when we see much more foot traffic during the nighttime.
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