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BI Maturity Levels (CMMI (Capability Maturity Model Integration) (Level 4:…
BI Maturity Levels
CMMI (Capability Maturity Model Integration)
Level 1: Informal
awareness of BI
Level 2: Defined
Individual level
Implemented (spreadsheets, databases, ...)
Level 3: Managed
BICC begins
poor leadership and low KPI
Level 4: Controlled
BICC established
change management
ROI gains
Collect external / internal data
Level 5: Optimized
everybody accepts BI
BICC-managed program
Entreprise-wide ROI
a process improvement approach that provides organizations with essential elements of effective processes
can be used to guide process improvement across a project / organisation
Critical and Variable Attributes
Critical
Business driver identification
Early creation of BICC
Business case for all BI work
Strong management support
Variable
Early KPI identification
Unstructured and external data
BI trainer
Proactive selling of BI to businnes
Definitions
Business Drivers
key values that drive the business forward
Strategic
Maket attractiveness
Competitive strength
Organizational
Culture
Training
Developement
Operational
Customer satisfaction
Product excellence
Productivity
Outsourcing
KPI
Key Performance Indicator
Derived from Business Driver