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Can departments act purposefully as learning systems? The ENT case…
Can departments act purposefully as learning systems? The ENT case
Situation- matters at issue
the department as a system (boundaries)
official job roles
skills & knowledge needed for work
geographically dispersed
informal roles- (knowledge brokering)
worldviews
WHAT IS THE FUTURE OF THE DEPARTMENT?
purpose of inquiry
can performance be increased?
can individual growth/satisfaction be improved?
can there be clear assessment processes?
can managers adopt the use of coaching interactions when necessary?
can the system take ownership of its own learning needs?
approach- (possible actions for systemic desireable and culturally feasible change)
1-2-1 coaching
mentoring
training to fill knowledge and "teachable" gaps
action learning
encourage feedback culture
career group workshops
un-conferences (peer-to-peer exchange)
knowledge brokering
apprenticeship? / internship
role of the organisation's
graduate scheme
for ENT
success metrics
define/agree time frame
metrics
succession plan
career paths
adoption/use of learning resources
feedback gathered
mid-year/end of year appraisals against goals
evaluation process criteria
efficacy
network maintenance/development
service level agreement-SLA
estimate resources
use of skills > learning
effectiveness
use of resources to achieve best performance
efficiency
sustainability?
fairness
agree operating principles
(role of ethics)
use of feedback and learning to adapt the plans
(reflective system)
assess whether it is the right time for an idea
assess whether an idea is suitable for the organisation
consideration towards people whose ideas are not used
what worked?
assume positive intent in people
respect people and their ideas
should we be getting feedback/input from somebody else?
(stakeholder identification and management)
distinguish voice and influence on change
shared values (identity)
"use"
retain people
attract people
shared purpose
values
fairness
trust
equality
Who needs to know about this project?
(affected/interested)
department managers
people in other departments that interact with them
"department customers"
"department peers"
to learn similarly
department members
orchestrators/facilitators of change
communication staff
intranet
forum
search engine