Please enable JavaScript.
Coggle requires JavaScript to display documents.
Knowledge Management Implementation Outcome KRA toggle (Business processes…
Knowledge Management Implementation Outcome
Financial Perspective
Increased revenue
Optimised use of financial resources
Optimised cost of revenue mobilisation
Customer Perspective
Increased taxpayer satisfaction
Increased quality of services
Enhanced KRA operational efficiency
Business processes perspective
Increased Domestic Tax process management
Tax base growth
Improved stakeholder relations
Improved quality of service delivery
Increased staff productivity
Enhanced operational risk management
Improved management of assets and facilities
Promoted use of technology
Improved operational efficiency
Increased tax compliance
Enhanced stakeholders engagement
Improved boarder security
Enhanced trade facilitation
Employees & Organisational Capacity
Improved work culture
Enhanced/Leveraged tools and technology
Enhanced staff skills/knowledge and professionalism
Improved staff motivation
