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Habit 5: Seek first to understand, then to be understood (Importance of…
Habit 5: Seek first to understand, then to be understood
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The way NOT to answer
Probing
You ask questions from your own frame of reference, nots theirs
Advising
You give advice and solutions to problems, based on how you may have done the same thing before
Evaluating
You judge them, then either agree or disagree
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The RIGHT way to do it
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- Ask questions if you don't get the full picture
- Respond in a considerate and selfless manner