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In the Shop (Arrive at Dealership (Reception (Confirm Service Items (Not…
In the Shop
Arrive at Dealership
Reception
Confirm Service Items
Waiting
Car Hand Over
Leaving
Not Waiting at Dealership
Pick up the car
Handover Outside Shop
Renewal of Insurance
Extension of Warranty
Maintenance
Repair
Accident Car
Roadside Rescue
#
Pick up the Car
#
Inquiry
Booking
Walk-in
Complaint
Usage of Facilities
D2D Experience
Marketing Activities Experience
On-line/Call Experience