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Principles of Nonverbal Communication (Help Manage Impressions (To secure…
Principles of Nonverbal Communication
Interacting with Verbal Messages
Contradict
Lying
Control
Leaning forward, making hand movements
Complement
Adding additional meaning to a message (smiling, frowning, shaking head)
Repeat
Raised eyebrows, questioning look, hand motions asking to repeat
Accents
Emphasizing parts of messages
Substitute
"OK" Hand Gesture, shaking head yes or no
Help Manage Impressions
To secure help
Indicating helplessness, puzzled looks
To hide faults
Avoid self touching gestures
To excuse failure
If sad, covering face with hands, shaking head
To be followed
Dress as a leader, displaying achievements and awards
To be believed
Eye contact, firm stance
To confirm self image and show it to others
Dressing in certain ways, decorating environment with things that reflect your personality
To be liked
Smiling, patting others on back, shaking hands warmly
Structures Conversation
Signals
Shaking head in dis/agreement
Puzzled/confused looks
Smiling/frowning
Looking at phone (Showing disinterest)
Indicating you want to speak
Influencing and Deceiving
Dressing a way that you usually don't will make people assume you dress that way all the time
Making people think you're one way but you're not
Expressing Emotions
Smiling to indicate happiness or agreement
Frowning to indicate sadness or disappointment
Puzzled look to indicate confusion
