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UHC CHAPTER 8 (KEY TERMS (DIRECT AGGRESSION (A MESSAGE THAT ATTACKS THE…
UHC CHAPTER 8
KEY TERMS
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CRITICISM
A MESSAGE THAT IS PERSONAL, ALL-ENCOMPASSING, AND ACCUSATORY
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CONFLICT
AN EXPRESSED STRUGGLE BETWEEN AT LEAST TWO INTERDEPENDENT PARTIES WHO PERCEIVE INCOMPATIBLE GOALS FROM THE OTHER IN ACHIEVING THEIR GOALS
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COMPROMISE
AN APPROACH TO CONFLICT RESOLUTION IN WHICH BOTH PARTIES ATTAIN AT LEAST PART OF THEY SEEK BY GIVING SOMETHING UP
COMMUNICATION CLIMATE
THE EMOTIONAL TONE OF A RELATIONSHIP AS IT IS EXPRESSED IN THE MESSAGES THAT THE PARTNERS SEND AND RECEIVE
AVOIDANCE SPIRAL
IN WHICH PARTIES SLOWLY REDUCE THEIR DEPENDENCE ONE ONE ANOTHER, BECOME LESS-INVESTED IN THE RELATIONSHIP
ASSERTIVE COMMUNICATION
A STYLE THAT DIRECTLY EXPRESSES THE SENDER'S NEEDS, THOUGHTS, FEELINGS, IN A WAY THAT DOES NOT ATTACK THE RECEIVER
KEY TERMS
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WIN-LOSE PROBLEM SOLVING
AN APPROACH TO CONFLICT RESOLUTION IN WHICH ONE PARTY REACHES HIS OR HER GOAL AT THE EXPENSE OF THE OTHER
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ESCALATORY SPIRAL
IN WHICH MESSAGES, EITHER CONFIRMING OR DISCONFIRMING, BETWEEN TWO OR MORE COMMUNICATORS REINFORCE ONE ANOTHER
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PERSONAL INTERACTIONS
QUESTIONS
BOTHERSOME
WIN-LOSE OR LOSE-LOSE OR WIN-WIN PROBLEM SOLVING BECAUSE OF ITS BOTHERSOME; STYLES OF EXPRESSING CONFLICT EXPLANATION
CURIOSITY
CONFIRMING AND DISCONFIRMING MESSAGES; COMMUNICATION CLIMATE PATTERNS; HOW TO ENSURE A WIN-WIN PROBLEM SOLVING APPROACH
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EXAMPLES
TEXT
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CONFIRMING MESSAGES: "I DON'T KNOW IF I'M SUPPOSED TO FEEL HUMILIATED OR HOSTILE. I WANTED TO CRY AND I WANTED TO SCREAM."
EXPERIENCE
DISCONFIRMING MESSAGES: ONE OF MY FRIENDS CRITICIZED ME IN ONE SAYING "THAT IDEA OF YOURS WAS TOTALLY UNACCEPTABLE"