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Why Billing Submission Late (Special Arrangement (Used data from customer …
Why Billing Submission Late
Late Billing Collection
Late Planning & Scheduling
#
Low Priority to execute
Billing Collection WO
Many WO with higher priority /
WO with SCE/C1/C2
Currently Work Process
Focused on EMWP
No dedicated management of Billing
Process (Run Asset)
Forgotten the KPI
for billing Submission
No tracking of history
submission
Seasonal tracking and sharing on the impact
i.e. Audit
Not stated under
individual or Org KPI
Lose track on
Financial KPI
No refresher training for billing process
WO Billing Collection
not being scheduled, given to DM
Late WO issuance
MPLAN not created
PPM does not know
how to schedule
No training to PPM coordinator
MPLAN scheduled wrongly
PPM Competency
No Training/refresher provided
to PPM coordinator
Resource Issue
i.e. People, knowledge, material
Reduced DM nos
MAC & Planner
not execute role
as DM
Work Process Requirement
Competency to collect
i.e. print-out missing
pages, check, verify completeness
New Hire
No proper billing process
training for new hire
Not enough people due
multiple on leaves
WC not informed
when on leave
Improper leave management
system
Unable to execute timely
WO
Attend Ad-Hoc Issue
i.e. Emergency/Call-out
Operational Requirement (Run Asset
Respond to Emergency)
Not follow work process
Mindset/Culture
Issues
Late Billing Review & Approval
Reviewer and/or Approver
on Leave
No Backup for Reviewer
and/or approver
Billing require redo/
correction
Improper billing
preparation/correction by Tech
Competency/ different
understanding on the
correction process
No refresher for billing process
& billing correction process
Billing not thoroughly check
Mindset Issue
Submission to approver
near (Friday) or on Weekend/ Public Holiday
Late collection of billing
Refer section late collection
Late preparation of billing
Refer section late collection
Occupied with other works
Priority on the billing
KPI setting/Mindset
Late Data Submission to ECC6
Awaiting By Batch Submission
To avoid repetitive work
i.e. SAP uploading and email notification
To minimize time spending
on manual ECC6 uploading (one by one or lump sum)
No automated system
i.e. in Datamart able to approve one-by-one
Unable to Access ECC6
ECC6 Problem
System reliability Issue
No notice or not aware on
the outage ECC6
Internet connectivity Issues
In area with not stable internet
connection
Special Arrangement
Used data from customer
i.e. Telok kalong, GDC3, PSS
Use customer data to conclude billing
i.e. PNGV (CV SG submission to GMB and waiting for reply to be uploaded in SAP
Calculation need to perform manually due to contractual requirement
i.e Tangga Batu, PCP, KR2, MS, EMSB and PCASB
No ABC and Datamart for C2, C3 and C4
External Factors
Billing collection falls
near or on weekend/holiday
Different understanding on
KPI calculation +3WD
+3 Calendar Days
Agreed i.e. Printed Days + 3 Calendar Days
Late Billing Preparation
(Key-in Template & Comparison & Correction)
Resource Issue
Competency for billing preparation
New Hire
No proper billing process training for new hire
ABC Incomplete Data
Awaiting Back-fill completion
Communication Issue (SCADA)
Third Party issue
Cable cut
Power Fail
Late On-call
No Alarm or Notification from PGCC
Mindset Issue
PGB Equipment fail
Late on-call
No Alarm or Notification from PGCC
Mindset Issue
Weather (VSAT)
VSAT limitation
ABC Data Loss
Equipment fail
Server hang/malfunction
Aging/Obsolete
Installation on FY2010
Obsolescence management
Insufficient PPM i.e. hardware
Maintenance Management
Not optimized process
i.e. comparison ABC & BDP
Procedure status quo
Not convince with ABC
data 100%
No indicator to indicate
healthiness of the data i.e. Data loss,
Correction made, +/- >2% Prim vs Sec
System current design
and limitation
Billing need to perform Manual Correction
Billing below Qmin
Qmin setting not automated
in the server
System Design Limitation
and not standardized Qmin in Contract
i.e. in Sm3 and GJ Daily
ABC Data not correct
Validation activities i.e.
Reference run check
Not utilized reference run
mode setting in ABC
Awareness on the configuration
Not stated in Validation Procedure
Hassle to utilized the tools
Field equipment malfunction
PT, TT and GC malfunction
or freeze
Not comfortable to use
corrected ABC data
Procedural requirement
0.5% to use BDP
Available method for more accurate data
i.e. GC prolong freeze due to comm issue,
to use live GC data?
Data loss i.e. pulse
Still need manual intervention
Late Datamart Approval
Still need to perform
BDP and CBR Comparison
(manual check) + check with datamart
Bulk Contract
Requirement
Billing issuance in Datamart after all
billing data completed for station in a contract
Manual tracking and filling
missing data at any
date and any station
ABC no data i.e. no file
or invalid
Manual intervention by Human
Data-mart Grab data only from Primary
and not seamless to Secondary
System design limitation
Issuance of Invoice after all
billing reviewed and approved in DataMart
Need to perform manual correction