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COSTUMER SERVICE (TYPES OF CLIENTS (THE NEGOTIATOR, THE INDIFFERENT, THE…
COSTUMER SERVICE
TYPES OF CLIENTS
THE NEGOTIATOR
THE INDIFFERENT
THE AGGRESSIVE
THE UNDERSTANDING
THE IMPATIENT
THE LEAL
THE FRIEND AND SPEAKER
ABILITIES
Clear Communication Skills
Patience
. Learn from your mistakes.
Generates a friendly environment.
Learn from your mistakes.
STEPS FOR GOOD CUSTOMER SERVICE
WELCOME, GREETING AND PRESENTATION
FRIENDLY, SMILE FACE, EMPATHY
THE CLIENT S PRIMORDIAL, PRIORITY
PROBLEM SOLUTION
FAREWELL
CONSUMER NEEDS
BASIC NEDD
NEED FOR SECURITY
NEED FOR AUTOREALIZATION